ILL Frequently Asked Questions
ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.
- You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
- You can get many of your photocopies more quickly through Electronic Delivery.
- You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
- Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.
Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.
In the event that you forget your password, please contact the UR Help Desk at -6400 or firstname.lastname@example.org
Interlibrary Loan Service (ILL) is available to UR faculty (including retired UR faculty), staff and students as an aid to research and study. Please check library holdings thoroughly at UR before requesting interlibrary loan material. Reference librarians will be glad to assist you with your search.
Undergraduates are encouraged to exhaust resources at UR before requesting material via ILL due to the length of time it may take to borrow material.
The average time for receiving an article is 3 - 7 days and the average time for receiving a book is 5 - 10 days.
Arrival time depends upon several factors, including how close the supplying library is to the University of Richmond, whether or not the item is immediately available at that library, and transit time. Whenever possible, requests are transmitted electronically, borrowed from the closest holding library, and are sometimes delivered by a courier service in the immediate Richmond area. Photocopies may be faxed or sent via the Internet.
Because ILL cannot predict the location or availability of an item nor can we guarantee that material will be received within a specific time period. Borrowers are encouraged to submit ILL requests well in advance of deadlines.
At this time we feel it is more secure for each user to enter and manage his or her own ILL requests using ILLiad. We have found that there is confusion and miscommunications that occur when items are entered on behalf of another user.
We find it helps to try a different browser and to verify your login information.
Once your item is received, you will receive an email to your UR account from the library telling you where to pick up your item. Note that most articles will delivered electronically via ILLiad (see below). Books will be made available either at Boatwright Library's Main Service Desk or the Parson Music Library's Circulation Desk.
Please note that books requested by faculty will be delivered directly to their department's administrative office via document delivery.
Many libraries ship articles to us in electronic format. Through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.
ILL materials are not eligible for renewal.
To obtain a film or video from a source outside UR you must contact the Media Resource Center (MRC) directly. Learn more here http://library.richmond.edu/mrc/bookings-reserves.html.
Materials are sent to out of area SPCS students using FedEx. A FedEx paid return label is also included so that the item can be sent back to us. (Out of area is defined as those students participating in the Germanna and Danville weekend cohorts.) Thoughtful use of this service is appreciated. To facilitate this, offsite patrons need to create an ILLiad account and request their materials through ILLiad. This includes materials owned by UR libraries.
Yes, but you will need to contact the interlibrary loan office before setting up an account as there are some requests that need to be made.
At this time the Libraries provide subsidized service for students, staff and faculty. Careful and conscientious use of interlibrary loan is appreciated.
Borrowers will be charged for lost materials.
Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
- Access ILLiad only from your personal computer or an otherwise secure workstation.
- When using a public access workstation:
- Delete from the history file those pages that contain your personal information.
- Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.