ILL Frequently Asked Questions

What is ILLiad

How is ILLiad better than traditional ILL systems?

Why do I need a username and password to use ILLiad?

What if I forget my password?

Who is eligible to use Interlibrary Loan services?

Can undergraduate students use Interlibrary Loan?

How long will it take for materials to arrive?

Can I add a "proxy" on ILLiad, that is let someone enter my ILL requests for me?

What if I can't connect to the ILLiad log in page from my current browser?

How will I be notified when my materials are in?

What is electronic delivery?

Can I renew ILL materials?

How can I request a video through Interlibrary Loan?

I am an out-of-area SPCS student. How does the ILL service work?

If I am an Osher student can I use ILLiad?

Are there any charges for Interlibrary Loan service?

Is security a problem if I use a public workstation?

Why don't I see all of my older requests when I look at my request history?

Who do I contact if I have problems with or questions about ILLiad?