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Library Services During Covid-19 Closure

Below are common questions about library services while we operate remotely and online due to COVID-19. If you have further questions we are available by:


Staff Contacts:

Please let us know if we have overlooked an area of concern for you, your classes or your department.

How can I access print and media materials from Boatwright Library and Parsons Music Library?

Requesting materials just got easier for faculty, staff, and students using the instructions below. Materials will be ready for pickup between 11 a.m. and 1 p.m. Monday through Friday at the Boatwright Library lakeside front entrance door. Materials requested by students will receive an extended due date of September 15.

  1. Go to and scroll down to the OneSearch box
  2. Enter your search terms and click the magnifying glass icon
  3. Find the item that you want (there are lots of filters on the left that help you narrow your results) and click on its title
  4. Scroll down to “Get it” and click the “Sign in” icon
  5. Follow the prompt to log in with your UR ID and password
  6. Click on “Request: Place a Hold or Pick-up Request” (under “Get it”)
  7. If you need to add any info to your request, you can, but it’s not required.  You can just click “Send Request” 

For questions or additional assistance, faculty, staff and students who need books or other physical items from Boatwright may also contact Cassandra Taylor Anderson at For Parsons Music Library Materials, contact Linda Fairtile at

Students who are not in Richmond and need print books/media should contact their liaison librarian who will check on e-book options or make suggestions for alternative online material. If there are no viable options, a book/DVD can be mailed to a student.

How can I request licensed eBooks and electronic resources for my courses?

Libraries across the country are working with vendors and consortia to raise or eliminate user limits for databases during this period. Many publishers have made expanded or free content available, check our Online Teaching Resources LibGuide for updated information.

VitalSource and RedShelf, two major textbook vendors, have opened up portions of their contents for free limited access, so check with a liaison to see if your title is included or if we can purchase an unlimited e-copy. Contact a liaison librarian for any library assistance you need.

How can I request the scanning of course materials?

Scanning of course materials continues. The library has staff members working daily to scan and upload course materials. To have your course materials scanned for Blackboard, please complete the form at: or contact Alissa Potter, User Support Specialist, at

Can I request research support and instruction for my students?

Liaison Librarians continue to support research and instruction for the campus. Contact your liaison for research and instruction support, resource needs, or any library questions. Refer students to liaisons for Zoom or email research help.

Is Interlibrary Loan service available for students and faculty?

Due to health concerns and the changing operating status of member campuses, the VIVA Resource Sharing Committee is asking members to immediately cease shipments of all physical materials between libraries. Requesting and borrowing e-materials will continue as well as scanning book chapters and other print materials. We expect delivery of materials from other libraries to the University of Richmond to slow as campus closures increase.

Have due dates for books and other materials changed for the remainder of the semester?

Boatwright Library and Parsons Music Library will extend due dates for materials currently in circulation to June 30, 2020.

Where can students still on campus make copies and print files?

Ricoh has provided machines on the 3rd Floor of the Commons and in the Special Programs Building. Students who are on campus can scan/copy at either of those two copiers for free, or print for free if they save their file to a thumb drive.