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ILL Frequently Asked Questions

Departmental Contact Information

Travis Smith
Project Manager, Library Facilities & Resource Sharing

Sam Schuth
Resource Sharing Specialist

Lese Taylor
Resource Sharing Specialist

What is ILLiad

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

How is ILLiad better than traditional ILL systems?
  1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
  2. You can get many of your photocopies more quickly through Electronic Delivery.
  3. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.
  4. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.
Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

What if I forget my password?

In the event that you forget your password, please contact the UR Help Desk at -6400 or

Who is eligible to use Interlibrary Loan services?

Interlibrary Loan Service (ILL) is available to UR faculty (including retired UR faculty), staff and students as an aid to research and study. Please check library holdings thoroughly at UR before requesting interlibrary loan material. Reference librarians will be glad to assist you with your search.

Can undergraduate students use Interlibrary Loan?

Undergraduates are encouraged to exhaust resources at UR before requesting material via ILL due to the length of time it may take to borrow material.

How long will it take for materials to arrive?

The average time for receiving an article is 3 - 7 days and the average time for receiving a book is 5 - 10 days.

Arrival time depends upon several factors, including how close the supplying library is to the University of Richmond, whether or not the item is immediately available at that library, and transit time. Whenever possible, requests are transmitted electronically, borrowed from the closest holding library, and are sometimes delivered by a courier service in the immediate Richmond area. Photocopies may be faxed or sent via the Internet.

Because ILL cannot predict the location or availability of an item nor can we guarantee that material will be received within a specific time period. Borrowers are encouraged to submit ILL requests well in advance of deadlines.

Can I add a "proxy" on ILLiad, that is let someone enter my ILL requests for me?

At this time we feel it is more secure for each user to enter and manage his or her own ILL requests using ILLiad. We have found that there is confusion and miscommunications that occur when items are entered on behalf of another user.

What if I can't connect to the ILLiad log in page from my current browser?

We find it helps to try a different browser and to verify your login information.

How will I be notified when my materials are in?

Once your item is received, you will receive an email to your UR account from the library telling you where to pick up your item. Note that most articles will delivered electronically via ILLiad (see below). Books will be made available either at Boatwright Library's Main Service Desk or the Parson Music Library's Circulation Desk.

Please note that books requested by faculty will be delivered directly to their department's administrative office via document delivery.

What is electronic delivery?

Many libraries ship articles to us in electronic format. Through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on the Electronic Delivery Information page.

Can I renew ILL materials?

ILL materials are not eligible for renewal.

How can I request a video through Interlibrary Loan?

To obtain a film or video from a source outside UR you must contact the Media Resource Center (MRC) directly. Learn more here

I am an out-of-area SPCS student. How does the ILL service work?

Materials are sent to out of area SPCS students using FedEx. A FedEx paid return label is also included so that the item can be sent back to us. (Out of area is defined as those students participating in the Germanna and Danville weekend cohorts.) Thoughtful use of this service is appreciated. To facilitate this, offsite patrons need to create an ILLiad account and request their materials through ILLiad. This includes materials owned by UR libraries.

If I am an Osher student can I use ILLiad?

Yes, but you will need to contact the interlibrary loan office before setting up an account as there are some requests that need to be made.

Are there any charges for Interlibrary Loan service?

At this time the Libraries provide subsidized service for students, staff and faculty. Careful and conscientious use of interlibrary loan is appreciated.

Borrowers will be charged for lost materials.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  • Access ILLiad only from your personal computer or an otherwise secure workstation.
  • When using a public access workstation:
    1. Delete from the history file those pages that contain your personal information.
    2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
Why don't I see all of my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years order to comply with record keeping requirements of the copyright law.

Who do I contact if I have problems with or questions about ILLiad?

InterLibrary Loan office at 289-8787 or e-mail to

Technical Support Questions: E-mail anytime to

What happens if I have problems with my browser?

Please note, some users encounter errors when using Chrome. If you encounter a problem trying to login, please try logging in using a different browser such as Firefox, Edge, or Safari.

What happens when my items arrive?

Upon arrival, books will be held for students at the Boatwright Library Main Service Desk for pickup. An automated email will be sent alerting you to pickup your materials. Books requested by faculty and staff will be scheduled for delivery via document delivery unless otherwise instructed. Incoming articles will automatically be delivered to you via email unless otherwise instructed. If you have trouble locating items or want to check the catalog at another library, visit our other libraries page to search other local libraries as well as Worldcat.

Patrons are responsible for the ILL books once the request has been placed.



Warning Concerning Copyright Restrictions

The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material.  Under certain conditions specified in the law, libraries are authorized to furnish a photocopy or other reproduction.  One of these specific conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research."  If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use," that user may be liable for copyright infringement.  This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.