Access and User Services Student Employment

Access Services employs the largest number of students among the library's many departments, and is responsible for staffing the Information & Assistance Desk in Boatwright. The area supervisor listed can be contacted with any questions.
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  • Access Services Student Assistant

    Position Title: Access Services Student Assistant

    Department: Boatwright Library /Unit:  Access & User Services

     Supervisor: Access & User Services Manager

    Level: 1 / Salary Range:  $12.00 – $13.00

    Type: Part-time / Hours per week:  minimum of 6

    Work Hours: Flexible between 7AM – 10PM

    Position Summary:

    The Access Services Student assists staff at the service desk by providing general information and basic library service that promotes the educational purposes of the  students, faculty, staff as well as other patrons of Boatwright  Memorial Library.

    Job Duties and Responsibilities:

    • Answers all queries, and refers specialized questions to the appropriate service desk.
    • Answers phones, relays messages.
    • Assists patrons with the use of library facilities and provides general information and directions to users.
    • Sorts charges and discharges circulating books on sorting shelves according to Library of Congress (LC) classification system and loads book trucks for shelving, equipment, study room access keys, and reserve material using the Voyager automated system.
    • Identifies items and returns them to their appropriate location: Law, Music, Government Documents, Reference collections, hold, interlibrary loan, cataloging alert items and microforms, etc.
    • Knows emergency response procedures.
    • Maintains accuracy and neatness of reserve shelves.
    • Performs walkthroughs for building security.
    • Provides assistance for patrons looking for items within the circulating collection and the periodicals area.
    • Updates shelflister by pulling materials with call number problems, mending request, items on reserve and MRC materials to be placed in designated locations.
    • Records various library statistics including Libanswers, Libchat, and MRC headcounts.
    • General knowledge of the Library of Congress Classification System in order to load book trucks, sort discharged materials on sorting shelves, and find materials in the stacks.
    • Assists in opening and closing the library.
    • Deliver items to faculty offices when required.
    • Gives instructions for circulation laptop computer use, including basic use of Microsoft Office applications and the location and basic use of the library online catalog.
    • Responsible for opening classrooms 1/2 hour before first scheduled class and closing classrooms after last class in each classroom including turning off any lights and/or equipment.
    • Basic troubleshooting of hardware and software problems in classrooms, iPads, microforms, printers, and public computers in all areas.

    Skill and Abilities:

    • Ability to think creatively to solve problems.
    • Ability to bend, and lift up to 10 pounds.
    • Ability to maintain confidentiality of library patron information.
    • Able to learn use of media equipment.
    • Must have good interpersonal and communication skills.
    • Clear understanding of University Emergency Response Procedures.
    • Commitment to following library policies and procedures.
    • Demonstrates dependable work habits, good time-management, organizational skills and good attention to detail.
    • Basic knowledge of filing and Library of Congress classification system preferred.
    • General knowledge of basic computer hardware, MS Office, general software packages, and standard internet applications.
    • Previous library experience desired.
    • Strong commitment to library public/customer service.
    • Typing and computer skills are helpful.
    • Students must demonstrate detailed knowledge of the policies and procedures of each library service desk.
    • Ability to troubleshoot problems with computers, printers, copiers and scanners.
    • Intermediate knowledge of computer software.
    • Knowledge of all library equipment.
    • Good knowledge of navigating the library online system to provide patrons with any assistance they may need.
  • Access Services Student Lead

    Position Title: Access Services Lead Student

    Department: Boatwright Library / Unit:  Access Services

    Supervisor: Access & User Services Manager

    Level: 2 / Salary Range:  $13.00 - $15.00

    Type: Part-time / Hours per week:  8 - 10

    Work Hours: Between 7 a.m.-10 p.m.

    Position Summary:  

    The Access Services Lead Student has maintains high-level authorization with Alma to perform a variety of user and item related tasks. Students in this position have demonstrated a mastery of the Student Assistant role and are responsible for providing accurate information and services to all library users.

    The Lead Student is responsible for opening and closing duties, cash management, technology issues, emergency response implementation, student supervision assistance, and training. They must be available to work at least eight hours or more throughout the week, including weekends. Lead Students must be able to work with little supervision while performing detailed projects or other tasks assigned by Access Services staff.

    Duties and Responsibilities:

    • All AS Student Responsibilities.
    • Responsible for circulation services and implementation of emergency response protocols in the absence of Access Services staff.
    • Gives instructions for use of library equipment including laptops, microfilm, DVD players, etc.
    • Trouble shoot hardware and software problems with microforms, printers, and public computers in all areas.
    • Adds new user accounts to Alma.
    • Processes payments for fees, print credits, and ATS materials using cash, check, or spider card.
    • Responsible for opening and closing procedures including turning on and off lights from the 2nd floor down to basement level 2, building closures, ensures that all equipment has been returned to its proper place, and securing the cash drawer.
    • Pull library owned or faculty books to scan for e-reserves and process using Adobe Acrobat Pro.
    • Label library owned or faculty books to be put on print reserve.
    • Generate labels and affix them to print course reserves.
    • Label and maintain course reserves shelf alphabetically.
    • Pulls and processes library owned materials for Pick from Shelf requests
    • Deliver items to faculty offices.
    • Other duties as assigned.

    Skills and Abilities:

    • Must have at least one semester of library experience within the Access Services unit and demonstrated post training, understanding of all process, policies, and procedures.
    • Demonstrated mastery of library classification system with a score of 90 or better on the LC test.
    • Intermediate typing and computer skills required and the ability to troubleshoot problems with printers, copiers, scanners, etc.
    • Ability to handle stress in emergencies.
    • Ability to work independently or with little supervision, to stay organized and prioritize work, and respond to work demands.
    • Ability to grasp use of various technology used in the Library and Customer Service environment.
    • Strong communication and customer service skills.
    • Supervisory skills and experience helpful.
    • Able to work 8 or more hours a week.